iCloud shows unavailable
OwnCue keeps working locally. Check that iCloud Drive is enabled, OwnCue has iCloud access, and your device has network and storage available. Sync resumes when iCloud becomes available.
OwnCue support
How can we help?
Get help with reminders, imports, iCloud, privacy, exports, and the purchase lifecycle you're tracking.
Email supportA reminder did not appear
Check notification permission, the deadline date and status, reminder timing, quiet hour, Focus settings, and whether the item was archived. OwnCue never schedules reminders in the past.
A document will not import
OwnCue accepts images and PDFs up to 25 MB. Try saving a fresh local copy in Files or Finder, then import it again.
App Lock is unavailable
Set up a passcode, Face ID, or Touch ID in system settings. OwnCue uses Apple’s device-owner authentication and never receives biometric data.
Export or delete my data
Settings includes a complete JSON export with attachments and a Delete All Data flow. Export first if you may need a backup.
Contact
Email owncue@susnoodle.com with your platform, OS version, OwnCue version, expected result, observed result, and steps to reproduce.
Please do not send receipts, serial numbers, OCR text, or full data exports unless support specifically needs a redacted example.